- PUACOM010B - Promote the organisation's mission and services
PUACOM010B
Promote the organisation's mission and services
Application
The application of this unit in the workplace - the environments, complexities and situations involved - will be written during Phase II of the Review of the PUA00 Public Safety Training Package. This text will be useful for the purposes of job descriptions, recruitment advice or job analysis; where possible, it will not be too job specific to allow other industries to import it into other Training Packages, where feasible. | |
Prerequisites
Prerequisite Unit/s | PUACOM007B Liaise with other organisations (Fire specific) |
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Build networks and develop working relationships | 1.1 Formal and informal networks are established at the local, regional and national levels to support ongoing and future liaison and collaboration 1.2 The roles and responsibilities of stakeholders are recognised and taken account of in interactions 1.3 Working relationships are developed with stakeholders and used in a way which provides identifiable benefits to the organisation and the community from shared expertise and resources 1.4 Dealings with stakeholders are conducted in line with ethical and professional standards to develop a relationship of trust and mutual understanding 1.5 Feedback is obtained from other organisations and governments to inform and improve service delivery |
2. Represent the organisation | 2.1 The organisation's message is imparted accurately and in a clear, concise and confident manner to gain stakeholder's understanding and commitment 2.2 The organisation's representation is sought and promoted on external bodies 2.3 Opportunities to promote the organisation through media, government and the community are utilised in a positive and constructive manner, in line with organisational requirements 2.4 Advice to stakeholders is provided consistent with organisation policy, needs, quality standards and legislative responsibilities 2.5 Advice is provided in the context of strategic planning for the organisation 2.6 Advice is provided confidentially on matters sensitive to governments and the organisation, in line with privacy and confidentiality legislation and guidelines |
Required Skills
This describes the essential skills and knowledge and their level, required for this unit. |
Required Skills |
building networks and relationships gaining cooperation of others speaking publicly |
Required Knowledge |
confidentiality requirements goals and objectives of the organisation legislation organisation policies regulation responsibilities of three levels of government relevant to the organisation roles and responsibilities of other agencies and relevant organisations statutes impacting on the organisation |
Evidence Required
Critical aspects for assessment and evidence required to demonstrate competency in this unit | It is essential for this unit that competence be demonstrated in establishment and maintenance of networks which will promote the organisation and achieve the organisation's outcomes Consistency in performance Evidence should be gathered over a period of time in a range of actual or simulated workplace environments |
Context of and specific resources for assessment | Context of assessment On the job or in a simulated work environment Specific resources for assessment No special requirements |
Guidance information for assessment | Information that will assist or guide assessment will be written during Phase II of the Review of the PUA00 Public Safety Training Package. |
Range Statement
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below. | |
Scope of management may include | a significant part of a large or highly complex organisation or a specific function affecting all in an organisation |
Stakeholders may include | local state/territory and federal governments industry national and international associations other emergency management and non-government organisations eg Red Cross/Salvation Army/Cave Rescue volunteers community groups technical advisers consultants work groups and individuals internal to the organisation customers utilities |
Confidentiality relating to may include | industrial processes and procedures death and injury security criminal events |
Sectors
Not applicable.
Employability Skills
This unit contains employability skills. |
Licensing Information
Not applicable.